Here is a breakdown of what each delivery type means and what you can expect.

Please Note: All of the answers in the online learning FAQ section refer specifically to NCACPA produced programs.

You will receive a receipt and confirmation email upon registration. You will then receive a reminder email for the webcast or webinar program approximately three business days before the program.

Please contact the NCACPA Experience Support Center at 800-469-1352 or [email protected] if you’ve registered and don’t receive your confirmation within 24 hours.

Group viewing is available for individuals wanting to view the program simultaneously with others registered for the same program. Please fill out the NCACPA Group Sign In Form before or during the program by going to the Group Attendance tab at the top of the interface.

You may test your system by clicking here. Please test your system to ensure you have the proper components installed.<

Tech Support: Contact NCACPA if you need assistance with your online program. For the quickest results, email the Online Learning Team at [email protected], and a team member will contact you shortly.

If you need assistance with internet access issues, browser capability, or when the NCACPA office is closed* please call Freestone Technical Support at 866-702-3278 or by email at [email protected].

*NCACPA office hours are 9:00 am–5:00 pm ET. Online Learning Team members will be available via phone or email 30 minutes prior to the start of a live online program.

Access events in your Learning Record.

• Visit www.ncacpa.org
• Login/Create Account
• Enter your Email Address and Password
• Once logged in, click the Learning Record button

*60 minutes prior to the start of the program the button will switch from “System Check” to “Join Event.”
**If you are already logged in, click on the “Membership” tab and click “My Account” from the drop-down.

Your attendance at this program will be monitored through the use of checkpoints. Periodically, checkpoints will appear on your screen. It is important you turn off your pop-up blocker, as this can prevent the checkpoints from showing.

Once you have launched your program you will see multiple tabs at the top of the viewer. Click on the Q&A or Speaker Question tab, type in your email address and question, then hit the submit button.

At this time, NCACPA produced webcast and webinar programs are not archived for later viewing. Per NASBA, an instructor must be present during the scheduled broadcast to answer questions in order to qualify for live group study. Archived webcasts and webinars will not qualify for CPE and therefore are not made available. If you are looking for a more convenient delivery method, visit NCACPA CPE & Events Catalog for a full listing of on demand offerings!

To submit credit, after the program concludes, stay in the viewer and hit the Checkpoints and Credit Submission tab and follow the Take Survey button that will appear when the page refreshes. If you exit the course viewer, please return to your Learning Record, hit the Join Event button and then follow the instructions listed above.