Available with CPE SelectOnline
# of CPE Credits
1.7
Description
Please note: This course will expire on Wednesday, April 30, 2025 at 11:59 pm ET. Please complete the course AND submit credit before the deadline.
For licensing purposes, all CPE applies to the calendar year in which a course was taken and completed.
Save a copy of your Certificate of Completion for your records. Once submitted, your CPE hours will also reflect in your official CPE transcript.
Wherever two or more people come together, there is bound to be communication challenges and even conflict. This course will give participants a solid foundation in managing difficult conversations. By exploring proven techniques in listening, diffusing resistance, and utilizing a seven-step conflict resolution process participants will be confident in their ability to resolve conflict disputes of any size.
Event Level: Basic
Who Should Attend: New supervisors, experienced managers, senior leaders
Required Knowledge: None
Advanced Preparation: None
Vendor: Justice Leadership
Speaker: Justice, Sharon
Objective
* Recognize components of effective communication * Manage difficult conversations * Explore the five-step Conflict Resolution Model * Step 1—Set the Atmosphere * Step 2—Create Mutual Understanding and Shared needs * Step 3—Get to Root Cause * Step 4—Generate Options * Step 5—Build A Solution * Identify Signs of and develop strategies to diffuse resistance
Credit Types
- Personal Development: 1.7
Event Speaker(s)
Event Level:Basic
Event Code:OD004324
Event Vendor:Justice Leadership
Fields of Study:Personal Development
Tags:1.5 hour
Other fields:
- CPE Select
Registration Fees
| Registration | Type | Price |
|---|---|---|
| On Demand - CPESelect (1.5 hours) | CPE Select | $0.00 |
| On Demand - CPESelect (1.5 hours) | Members | $75.00 |
| On Demand - CPESelect (1.5 hours) | Non Members | $95.00 |
The North Carolina Association of Certified Public Accountants is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org/.For information regarding refund, complaint, program cancellation or other policies, visit our Registration Policies page or call 800-469-1352.