Conflict is inevitable, but it doesn’t have to be destructive. In this interactive session, Amy explores the psychology behind conflict, uncovers the five key conflict resolution styles, and shares practical strategies for confidently navigating difficult conversations.
Through engaging discussions and breakout activities, attendees gain a deeper understanding of their conflict style and learn how to adapt their approach to foster collaboration, build stronger relationships, and drive positive outcomes.
Whether leading a team, working with clients, or simply seeking to improve person-to-person interactions, this session will equip attendees with the tools to turn tension into productive dialogue and manage conflict with clarity and purpose.
Three Key Actionable Techniques
* Active listening.
* “‘I” statements.
* Interest-Based Relational (IBR) approach.