Description
This course provides a concise overview of how the Internal Revenue Service (IRS) thinks. The session reviews how the agency uses behavioral insights — the study of how people reflect and behave — to drive compliance, positively impact taxpayer engagement, and reduce taxpayer burden. While the IRS is governed by federal tax law, it’s also shaped by social norms. As part of their mission to collect taxes and administer the Internal Revenue Code, the agency utilizes human psychology to achieve their goals. These activities include public identity (using the IRS logo, seal, and symbol), voluntary compliance (using public shaming and the Wesley Snipes effect), trust building (using a Taxpayer Bill of Rights), and error reductions (using alerts and reminders to nudge behaviors). The session reveals how to get into the head of the agency and better understand the key psychological factors (individual, environmental, social) that drive leading IRS operations and decisions. The course also spotlights the leading issues and pain-points that are currently top of mind for the agency and how practitioners can be more mindful in their interactions with the IRS to improve outcomes.
This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Objective
Highlight the corporate cognitive-culture and psychological foundations of IRS processes, policies, information products and rulingsExplore IRS communication dynamics with taxpayers and tax professionalsUse an IRS lens to more rationally and pragmatically interact with the agency
Credit Types
- Behavioral Ethics: 2
Registration Fees
| Registration | Type | Price |
|---|---|---|
| Rebroadcast - General (2 hours) | Members | $100.00 |
| Rebroadcast - General (2 hours) | Non Members | $225.00 |
The North Carolina Association of Certified Public Accountants is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org/.For information regarding refund, complaint, program cancellation or other policies, visit our Registration Policies page or call 800-469-1352.