Description
As uncomfortable as some conversations are, keeping your silence won’t resolve the issue and may in fact add to it. No matter which side of the table you find yourself at in a “hard to have” talk, you can learn to benefit from the conversation.
In the workshop, you’ll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation, and which communications strategies can help you create a win/win outcome.
Objective
Recognize when a conversation becomes “critical” Plan effectively for the difficult conversation Identify steps to follow during the conversation Demonstrate communication skills to master those difficult conversations and result in win/win outcomes Prepare for having your critical conversation; build a script during the session using the 6-Step Model Prepare an Action Plan to have a difficult conversation
Credit Types
- CPE – Personnel/Human Resources
Registration Fees
| Registration | Type | Price |
|---|---|---|
| Member | Member | $100 |
| Non Member | Non Member | $225 |
The North Carolina Association of Certified Public Accountants is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org/.For information regarding refund, complaint, program cancellation or other policies, visit our Registration Policies page or call 800-469-1352.