Surgent’s Achieving High Levels of Compliance and Customer Service in Your Organization
Description
Probably one of the greatest conflicts in an organization is determining which is more important: compliance or customer service. This program digs deeply into the issue and prepares the finance professional to achieve high levels of compliance and customer service in the department and in the entire organization. We will examine both disciplines from an analytical standpoint, proving why they are necessary for both for-profit and nonprofit organizations to achieve success.
Objective
Identify why customer service is just as important as compliance for profitability Understand how some organizations have achieved top performance in their industries See how good customer service is not about being “right” Realize why finance professionals have a bias toward compliance Identify what is wanted by the internal customers of the finance and accounting departments
Advanced Preparation
None
Required Knowledge
None
Who Should Attend
CFOs, controllers, and finance professionals
Credit Types
- CPE – Management Services
Registration Fees
| Registration | Type | Price |
|---|---|---|
| WRS23426: Registration – Member | Mem | $165 |
| WRS23426: Registration – Non-Member | NM | $325 |
The North Carolina Association of Certified Public Accountants is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org/.For information regarding refund, complaint, program cancellation or other policies, visit our Registration Policies page or call 800-469-1352.