Handling Difficult People
Description
This professional development course equips you with practical strategies to manage challenging interactions in the workplace. Although difficult individuals may represent a small segment of the workforce, their impact can be significant, often leading to time lost and decreased productivity. In this course, you will gain essential skills to address and navigate these situations effectively. Additionally, you’ll identify specific challenges and develop a personalized action plan for implementing the strategies learned back in your workplace.
Objective
Identify signs of difficult behavior before a situation gets out of hand Understand why difficult people behave the way they do Communicate with the employee to understand the cause of their behavior Use a 3- part problem solving model to help diagnose and resolve a situation Follow a 5-step process from communication to planned resolution when engaged in a conflict Understand and use skills to help control emotions when dealing with difficult people and situations Create an action plan to address a situation back at work
Attendee Information
Sarah Acuna, MEA Training
Required Knowledge
None
Credit Types
- CPE – Personnel/Human Resources
Registration Fees
| Registration | Type | Price |
|---|---|---|
| WRS64926: Registration – Member | Mem | $105 |
| WRS64926: Registration – Non-Member | NM | $230 |
The North Carolina Association of Certified Public Accountants is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org/.For information regarding refund, complaint, program cancellation or other policies, visit our Registration Policies page or call 800-469-1352.