CONSYM26: 87th Annual Symposium

Grandover Resort & Spa, a Wyndham Grand Hotel

# of CPE Credits

24

Description

Join us for the 87th annual NCACPA Symposium! Participants will receive current and in-depth coverage of tax, accounting, business, and legal compliance trends critical to the profession, as well as an understanding of the challenges and opportunities on the horizon. Additionally, participants will leave Symposium with comprehensive knowledge of several hot topics, best practices in day-to-day operations and technology trends, as well as practical strategies to implement to enhance client service.
During registration, please select the sessions you plan to attend.
Check-in for all in-person events begins one hour prior to the event start time. Also, be sure to allow enough time for traffic, parking, and check-in. If you arrive late or depart early, you must adjust your CPE credit accordingly.
Accommodation
Grandover Resort & Spa, a Wyndham Grand Hotel
1000 Club Rd
Greensboro, NC 27407
336-294-1800
Discounted Reservation Cut-off Date: October 19, 2025
Room Rate: 239+/night
Make your reservation for Grandover Resort & Spa:
Grandover Onsite Information
Registration/Hot Breakfast: 7:00–8:00 am. Sessions begin at 8:00 am.
Download Your Materials Before You Arrive Onsite!
Conference materials will be available on event Attendee Resource Pages prior to the event. We recommend that you download or print your materials before you arrive; printed materials will not be available on site.

Objective

Participants will be able to describe current tax, accounting, business, and/or legal compliance trends and the challenges and opportunities on the horizon; assess whether their organizations are utilizing best practices in day-to-day operations and technology trends; and enhance client/customer service by implementing strategies and practical tips.

Advanced Preparation

None

Required Knowledge

None

Who Should Attend

CPAs and other financially-minded professionals working in public practice and industry.

Credit Types

    CPE

Event Speaker(s)

Heyward Armstrong , Victoria Boon , C. Steven Boon , Greg Boone , Robert Broome , Jack Cathey , Mike Cheng , Cal Christian , Felicia Farrar , Melisa Galasso , Evan Giokas , James Harden , Andrew Hinnant , Randolph Johnston , Bill LeFew , Alex Lehmann , Michael Manspeaker , Ryan Mas , Bob Mims , Carl Montante , Andy Newnham , Stephanie Otero , Sterling Porter , Mark Soticheck , Susan Stutzel , Holly Sullenger , Scott Vandervelde , Mark Vitner , Daniel Welborn , Keith Wood , Carolyn Woodruff

GS1: Focus on the Profession: Leading Through the Transformation
Robert Broome , Alex Lehmann , Mark Soticheck

As the pace of change accelerates, accounting professionals must stay informed, adaptable, and forward-looking. Join NCACPA’s leadership team for an engaging discussion on the issues and innovations defining today’s profession.
This session examines the evolving landscape of accounting, finance, and business, including developments in tax and assurance, regulatory and legislative activity, workforce and talent trends, technological disruption, and the profession’s ongoing transformation. You’ll also gain insights into advocacy priorities, emerging opportunities, and the critical role CPAs will play in the future economy.
Leave inspired, informed, and prepared to make the most of your Symposium experience.
  • CPE – Specialized Knowledge: 1.5
GS2: Don Farmer’s 2026 Federal Tax Update
James Harden

This one-hour overview provides a concise, high-level update on the federal tax developments most likely to affect 2027 tax return preparation and year-end client conversations. Designed for sole practitioners, small firms, and tax professionals who need a focused overview, the course highlights selected legislative changes, IRS guidance, and practical planning considerations relevant to individuals and closely held businesses. Participants will leave with a practical understanding of key changes, compliance issues, and planning opportunities to discuss with clients as they prepare for the 2027 filing season.

  • CPE – Taxes: 1.3
GS3: NC State Tax Update
Keith Wood

This session will review recent North Carolina tax developments, including significant court cases, decisions of the Office of Administrative Hearings, statutory and regulatory developments and changes in tax administration.

  • CPE – Taxes: 1.2
1A: Don Farmer’s 2026 Individual Tax Update
James Harden

Stay current on the most important individual income tax developments for the 2026 filing season in this focused 75-minute update. This concise program highlights key federal tax law changes, inflation-adjusted amounts, compliance reminders, and practical planning considerations that tax professionals need to know. Rather than a comprehensive workshop, the session emphasizes high-impact updates and common issues most likely to affect individual taxpayers. You’ll leave with a practical summary of current developments and planning ideas you can apply as tax season approaches.

  • CPE – Taxes: 1.5
1B: Real-World Technology Transformation Panel
Bill LeFew , Andy Newnham , Sterling Porter , Holly Sullenger

In this session, facilitated by Dr. Holly, our members will share their experience navigating technology changes across their organizations—from workflow automation and cloud integration to emerging uses of AI. Rather than focusing on specific products, panelists will explore what drove their decisions, how they approached implementation, and what actually changed as a result.
This session will surface honest insights into the challenges, trade-offs, and lessons learned along the way—helping participants better understand how to evaluate, prioritize, and lead technology transformation within their own firms.
After attending this session, participants will be able to:
* Identify common drivers behind technology transformation in CPA firms
* Recognize key implementation and adoption challenges, including people and process considerations
* Evaluate strategies for prioritizing and sequencing technology initiatives
* Apply lessons learned from peer firms to support effective change management and improved firm outcomes
  • CPE – Specialized Knowledge: 1.5
1C: Auditing Standards Board Update
Michael Manspeaker

The ASB has been busy! There are several new standards that are effective for year end 2026 engagements, and two new standards issued this year. We will review all of those- plus an summary of new projects and what to expect early in 2027.

  • CPE – Accounting: 1.5
2A: Hidden in Plain Sight: Lesser-Known Provisions in the OBB
Victoria Boon

The One Big Beautiful Bill Act contains several significant tax provisions that may be overlooked in routine compliance and planning work. This course examines selected changes affecting employer-provided meals, bonus depreciation and Qualified Production Property, charitable contributions, education credits, information reporting, and qualified passenger vehicle loan interest.
Participants will review applicable effective dates, eligibility requirements, reporting thresholds, documentation rules, and common application issues.
  • CPE – Taxes: 1.3
2B: The Art of Using Critical and Creative Thinking
Holly Sullenger

Great decisions pave the way for success.  Yet not everyone has a decision-making background or is comfortable knowing the steps necessary to make great decisions.  Interestingly, two different thinking styles make great decisions easy, using simple, do-able steps.  Critical thinking and creative thinking help leaders make sound, successful decisions.   
In this seminar, participants learn how to think in ways that will pave the way for great decisions.  Attendees will uncover several different ways to tap into sound thinking patterns.  And every decision made using these tools will pave the way for future great decisions – and success for everyone.
Objectives
• Decision-making objectives in the workplace
• The 5 reasons critical thinking is sought-after in the workplace
• How critical thinking can be showcased in the workplace
• The two types of creative thinking and how to use them together effectively
• Using both critical thinking and creative thinking to make sound decisions
• More secrets to making great decisions
  • CPE – Personal Development: 1.3
2C: Mergers & Acquisitions: Exit Strategies for Long-Term Value and Legacy
Heyward Armstrong , Andrew Hinnant , Ryan Mas , Daniel Welborn

Coming Soon!

  • CPE – Business Management & Organization: 1.3
3A: Ethical Use of Artificial Intelligence in a Circular 230 Practice
C. Steven Boon

This ethics program examines the responsible integration of AI tools within tax practice under Circular 230. Participants explore current regulatory standards, practitioner risks, and data security obligations when using AI for research, client communication, and IRS representation. The course highlights due diligence, competence, and confidentiality requirements, providing practical frameworks to ensure compliance with Circular 230, the FTC Safeguards Rule, and IRS Publication 4557 in an AI-enabled tax environment.

  • CPE – Behavioral Ethics: 1.3
3C: Building the Next Generation of Accountants
Felicia Farrar

Technology, AI, and changing business expectations are transforming the accounting profession faster than ever before. 
• How are today’s accounting programs preparing students for careers that may look very different tomorrow? 
Drawing on a classroom perspective, this session explores the evolving role of accounting education, the enduring skills that continue to matter most, and how educators and employers can work together to develop adaptable, future-ready professionals. Learn how today’s students are being prepared not just for their first job, but for a lifetime of learning, leadership, and professional growth.
  • CPE – Specialized Knowledge: 1.3
3B: How to Communicate Successfully in Today’s Professional Workplace
Holly Sullenger

The one key area where all adults can improve is communication.  Humans have such a hard time communicating with each other – especially in the workplace!  Fortunately, with a few tools and a new understanding, communication can be successful for all involved.
This interactive seminar will help participants communicate more effectively, enabling both professional success and organizational productivity.  Bring your questions and your examples – we will share ideas during this event!
Objectives
• Understanding the Communication Process
• Communication Barriers and Solutions
• Tips for Different Forms of Communication
• The Importance of Active Listening and Feedback
• Tips from Great Communicators
  • CPE – Personal Development: 1.3
Reception

GS4: The Future of the CPA Profession: What Leaders Must Do Now
Felicia Farrar

With declining accounting enrollments and increased competition for talent, the profession must rethink how it attracts and develops future CPAs. Drawing on her experience in academia and national professional leadership, Dr. Farrar shares strategies for strengthening the pipeline into accounting and creating environments where emerging professionals can thrive.

  • CPE – Business Management & Organization: 1.3
GS5: Economic Update
Mark Vitner

Coming Soon!

  • CPE – Economics: 1.4
GS6: Building a Career That Doesn’t Collapse
Cal Christian

How can we build a career and a life that can withstand pressure without collapsing?  Integrity is the foundation for personal and professional decisions. Using a four-part framework, we will consider how integrity is established, tested, and strengthened over time.

  • CPE – Behavioral Ethics: 1.3
4A: Small Firm Challenges and Opportunities: Practical Strategies for Today’s CPA Firm
Stephanie Otero

Reviews the most pressing challenges facing small CPA firms today, based on practitioner feedback and AICPA surveys
Highlights common concerns related to talent, capacity constraints, succession planning, regulation, and technology
Explores practical strategies small firm practitioners are using to address capacity, succession, and operational challenges
Discusses emerging opportunities for small firms within both the audit and assurance (A&A) and tax practice environments
Concludes with an overview of AICPA and PCPS resources that support small firm growth, efficiency, and long‑term success.
  • CPE – Business Management & Organization: 1.5
4B: What’s New in Tax Technology: 2026 Tools Worth Your Attention
Randolph Johnston

Coming Soon!

  • CPE – Information Technology: 1.5
4C: GAGAS and Uniform Guidance Update
Melisa Galasso

This session provides a focused update on key auditing developments affecting GAGAS and Single Audit engagements. The course integrates recent changes to the Yellow Book issued by the U.S. Government Accountability Office with major updates to Uniform Guidance and related Single Audit requirements. 
Participants will begin with an overview of significant revisions to the 2024 Yellow Book, including changes related to quality management, key audit matters, and effective dates. The course then shifts to recent developments affecting Single Audits, including the 2024 Uniform Guidance overhaul, updates to Appendix B of the AICPA GAS/Single Audit Guide, and proposed changes to the Uniform Guidance. 
Learning Objectives: 
*  Identify changes to the effective date of the 2024 Yellow Book. 
*  Recognize the impact of the 2024 Uniform Guidance changes on Single Audits.
*  Identify changes in Appendix B of the AICPA GAS/Single Audit Guide affecting Single Audit engagements.
  • CPE – Accounting: 1.5
5A: Hobby or Hustle? Cracking the IRS 183 Code
Victoria Boon

This session explores the nine factors the IRS uses to determine whether an activity is engaged in for profit or as a hobby under IRC §183. Participants will gain practical tools to apply these principles in audit and advisory settings.
By the end of this session, participants will be able to:
1. Identify the nine factors under IRC §183 used to determine profit motive.
2. Evaluate taxpayer activities to distinguish between hobby and business.
3. Understand how the IRS weighs documentation, consistency, and taxpayer intent.
4. Apply practical examples and case studies to defend a taxpayer’s position.
5. Advise clients on best practices to strengthen a profit motive case before examination.
  • CPE – Taxes: 1.3
5C: AICPA Ethics Update
Melisa Galasso

Stay informed and ahead of the curve with this timely update on ethics and independence developments from the AICPA Professional Ethics Executive Committee (PEEC). The pace of change in ethics regulation has accelerated, and PEEC has been especially active with new interpretations, revised guidance, and significant modernization initiatives. In this session, we’ll walk through the most important recent developments shaping ethical requirements for the profession, including updates affecting recruiting practices, simultaneous employment, and tax advisory services. Participants will gain practical clarity on how these changes impact both public practitioners and professionals in industry.
Learning Objectives:
*  Identify the impact of recently issued ethics interpretations on independence requirements.
*  Recognize recent changes to ethics standards issued by PEEC
  • CPE – Regulatory Ethics: 1.3
5B: Practice Management Tools: Client Portals, Workflow Automation & Communication
Randolph Johnston

Coming Soon!

  • CPE – Information Technology: 1.3
6A: Navigating Digital Asset Compliance
C. Steven Boon

The IRS has sole jurisdiction in federal tax crimes.  Whether a civil audit becomes a criminal tax investigation or whether the local federal prosecutor needs help in unraveling complex business transactions, special agents with IRS-Criminal Investigation lead the way in solving complex money laundering and criminal tax investigations.  This presentation will explain the various ways the IRS finds criminal tax cases, what federal statutes are used to prosecute these crimes, the ways IRS investigates these cases, the process an investigation takes until it culminates to imprisonment, and real life examples of adjudicated cases.

  • CPE – Taxes: 1.3
6C: Preparing for Peer Review
Michael Manspeaker

Our profession is changing, and the peer review program has a few new standards to keep pace. We will review new peer review trends and talk about what your firm should do to be ready.

  • CPE – Accounting: 1.3
6B: Practical Productivity Improvements: From Manual to Automated
Randolph Johnston

Coming Soon!

  • CPE – Information Technology: 1.3
Reception (Sponsor Giveaways)

7A: A&A Update (FASB)
Mike Cheng

Coming Soon!

  • CPE – Accounting: 1.3
7B: Passing the Torch – Leading Teams and Clients Through Leadership Transitions
Susan Stutzel

Succession planning is often discussed in terms of ownership structures, valuation, or private equity, but the real success of any transition depends on people. Successful transitions are critical for protecting client relationships, sustaining team engagement, and ensuring long-term firm growth. Passing the Torch equips current partners and emerging leaders with practical strategies to navigate these changes effectively.
Through practical insights and real-world examples, participants will learn how to prepare their teams for leadership change, manage expectations, and ensure continuity in relationships and operations. Whether you are planning a transition in the near future or simply want to strengthen leadership continuity, this session will provide actionable strategies to guide your organization through succession with clarity and confidence.
By the end of this course, participants will be able to:
• Lead smoother partner transitions by addressing the specific shifts required for current partners to successfully pass the torch.
• Mentor and develop future partners through intentional knowledge transfer, delegation, and feedback to build ownership readiness.
• Maintain high levels of employee engagement and client trust during leadership changes by communicating effectively and fostering a culture of excellence.
  • CPE – Management Services: 1.3
7C: Crypto, Compliance & Chaos: Tax, Valuation, and Forensic Issues for Today’s CPA
Carolyn Woodruff

Cryptocurrency is no longer a niche investment—it is a growing compliance, tax, and valuation challenge for CPAs. This engaging session explores IRS reporting requirements, audit triggers, basis tracking, cryptocurrency taxation, forensic tracing, and hidden digital assets. Does the new Form 1099- DA solve the reporting problems for CPAs, or does it create more questions than it answers? What about decentralized finance transactions not on Form 1099-DA? Through real-world examples, practical guidance, and a touch of humor, attendees will learn how to identify cryptocurrency-related issues, ask the right questions of clients, avoid common reporting mistakes, and navigate one of the fastest-evolving areas of tax practice. The Clarity Act status will be discussed. Perfect for CPAs who want practical tools they can use immediately.

  • CPE – Taxes: 1.3
8A: The Art and Science of Financial Leadership: KPIs, Storytelling, and CFO Strategies
Bob Mims

Numbers alone rarely inspire action, but stories do. Today’s finance professionals must move beyond reporting results and learn how to translate financial data, KPIs, and trends into compelling business narratives that drive decisions. This session explores the powerful combination of financial storytelling, performance metrics, and CFO-level thinking to help leaders communicate with greater influence and impact. Through real-world examples and practical techniques, participants will learn how to transform financial information into meaningful insights that resonate with boards, executives, clients, and operational teams. Whether you are an Audit Partner, Tax Professional, CFO, Controller, or Fractional CFO, the ability to tell the story behind the numbers may be your most valuable communication skill.
Session Learning Objectives:
· Why does storytelling always beat data-dumping in financial communication?
· Anatomy of a great financial story: structure, characters, and turning points
· The role of context, trends, and insights in financial messaging
· How Apple uses financial storytelling to engage stakeholders
· Visual tools and techniques to support your narrative
· Communicating with non-financial audiences: clarity without oversimplification
· Emphasis on why this component of communication may be the most important aspect for an Audit partner, Tax professional, CFO/Controller, and Fractional CFO
  • CPE – Specialized Knowledge: 1.2
8B: Own It! Build a Culture Where Everyone Takes Responsibility (and Accountability Becomes Easy)
Susan Stutzel

Tired of constantly chasing people or enforcing accountability? The most effective leaders shift from “holding others accountable” to creating an environment where team members naturally take ownership of their work and results. In this interactive session, you’ll discover how empowering people at every level reduces drama, boosts performance, and frees you to lead instead of manage.
Objectives:
• Understand why personal ownership drives both individual growth and organizational success 
• Identify the hidden barriers that prevent people from stepping up 
• Learn practical, actionable strategies to cultivate a true culture of responsibility and empowerment
  • CPE – Personal Development: 1.2
8C: Designing Analytical Procedures in an Audit or Review
Michael Manspeaker

If designed properly, analytical procedures can be a powerful tool for an audit or review. We will talk about using effective analytics to gain efficiency in your engagements and greater assurance to support your audit or review report.

  • CPE – Auditing: 1.2
9A: Activate and Execute Your Strategy: Turn Planning into Results
Bob Mims

Most strategic plans fail not because they are poorly written, but because they are poorly executed. This session explores why organizations struggle to turn plans into performance and how finance leaders can bridge the gap between strategy, risk management, and results. Through practical examples, lessons from successful and failed companies, and a healthy dose of humor, participants will learn how to align financial metrics with strategic objectives, build accountability, and determine whether their current plan deserves refinement, or a complete restart. If your strategy isn’t driving results, it may be time to rethink it.
Session Objectives:
· The strategy-execution gap: common reasons why most strategic plans fail
· Why should financial planning lead strategy?
· Evaluating the lifespan and relevance of your strategic plan
· Building your strategy to include risk management
· Building an adaptive, finance-focused strategic approach
· What we should learn from the rise and fall of major companies
· How to align financial metrics with strategy
  • CPE – Business Management & Organization: 1.2
9B: 3 Simple Ways to Make Your Employees Never Want to Leave
Susan Stutzel

Your people are your biggest competitive advantage — yet retaining top talent feels harder than ever in today’s challenging environment. Most organizations invest in engagement but still miss what employees truly crave (and often won’t say out loud).
Join this practical session to uncover:
• The biggest gaps in how we approach employee engagement today 
• What your team really wants from work (that directly impacts whether they stay or go) 
• Simple, high-leverage actions that help employees feel deeply connected, valued, and motivated to stay
  • CPE – Personal Development: 1.2
9C: Stranded Capital: Why AI Spend Doesn’t Convert
Greg Boone

Most companies bought AI. Almost none trained anyone to use it, and almost none can say what the investment returned. This session introduces the Fluency Ledger, a five-line framework for finding where AI value leaks between the purchase order and the P&L, and applies unit economics to AI itself: what a token costs, why prices fell while bills rose, and why the untrained user is the expensive user.

  • CPE – Information Technology: 1.2
GS7: From Classroom to Boardroom: Shaping the Next Generation of Accountants
Scott Vandervelde

Led by Dr. Scott Vandervelde, Director of the Turner School of Accountancy at the University of North Carolina at Charlotte, this session explores how accounting education is adapting to meet the demands of a changing profession. Dr. Vandervelde will address key topics, including current enrollment trends, necessary curriculum updates, and how new CPA licensure requirements impact student career readiness. The session will feature a panel of current accounting students sharing their firsthand experiences, followed by an interactive Q&A where participants can engage directly with the student panelists.

  • CPE – Specialized Knowledge: 1.8
GS8: Decoding Team Chemistry: The Love Language of Collaboration
Evan Giokas , Carl Montante

This session delivers a fresh, energizing perspective on leadership by connecting three core pillars of professional success: Conation, Leadership, and Relationships. In this interactive and thought-provoking session, it explores how high-performing individuals and teams can leverage their natural instincts (conation), elevate their leadership presence, and build meaningful relationships, both in and out of the workplace.
Accountants and financial professionals are often tasked with more than technical expertise. They must communicate across departments, lead under pressure, and drive results in a people-centric world. This session introduces attendees to the science of conation, helping them understand how their instinctive approach to problem-solving directly impacts their leadership style, team dynamics, and personal relationships. We pair this with real-world leadership strategies and practical relationship-building tools that professionals can apply immediately in client meetings, team collaborations, and their personal lives.
Participants gain insight into how self-awareness and conative strengths can unlock better decision-making, reduce burnout, and increase workplace harmony. The session is designed to be engaging, insightful, and packed with practical takeaways—perfect for the modern finance professional who wants to lead with greater purpose and authenticity.
Learning Objectives:
     *  Identify the core components of conation and how they influence individual decision-making,  leadership effectiveness, and interpersonal dynamics in a professional setting.
     *  Apply relationship-building strategies that enhance workplace communication, team collaboration, and client engagement.
     *  Evaluate leadership behaviors and conative strengths to improve self-awareness, reduce friction, and align team roles for optimal performance.

  • CPE – Personal Development: 1.3
GS9: Putting AI to Work in Real Business Scenarios
Greg Boone

Coming Soon!

  • CPE – Business Management & Organization: 1.3
Event Level:Update
Event Code:CONSYM26
External ID:CONSYM26
Event Vendor:NCACPA
Fields of Study:CPE, CPE - Accounting, CPE - Behavioral Ethics, CPE - Business Management & Organization, CPE - Economics, CPE - Information Technology, CPE - Management Services, CPE - Personal Development, CPE - Regulatory Ethics, CPE - Specialized Knowledge, CPE - Taxes
Other fields:

Registration Fees

Registration Type Price
CONSYM26: 3-Day Registration -Non-member (Early Bird) NM-EB $1090
CONSYM26: 3-Day Registration-Member (Early Bird) Mem-EB $890
CONSYM26: 3-Day Registration-Other State Society (Early Bird) OthSt-EB $890
CONSYM26: Monday & Tuesday Only -Member (Early Bird) Mem-MT-EB $685
CONSYM26: Monday & Tuesday Only -Non-member (Early Bird) NM-MT-EB $885
CONSYM26: Monday & Tuesday Only -Other State Society (Early Bird) OthSt-MT-EB $685
CONSYM26: Monday & Wednesday Only -Member (Early Bird) Mem-MW-EB $685
CONSYM26: Monday & Wednesday Only -Non-member (Early Bird) NM-MW-EB $885
CONSYM26: Monday & Wednesday Only -Other State Society (Early Bird) OthSt-MW-EB $685
CONSYM26: Monday Only -Non-member (Early Bird) NM-M-EB $580
CONSYM26: Monday Only-Member (Early Bird) Mem-M-EB $380
CONSYM26: Monday Only-Other State Society (Early Bird) OthSt-M-EB $380
CONSYM26: Tuesday & Wednesday Only – Member (Early Bird) Mem-TW-EB $685
CONSYM26: Tuesday & Wednesday Only – Other State Society (Early Bird) OthSt-TW-EB $685
CONSYM26: Tuesday & Wednesday Only -Non-member (Early Bird) NM-TW-EB $885
CONSYM26: Tuesday Only -Non-member (Early Registration) NM-T-EB $580
CONSYM26: Tuesday Only-Member (Early Bird) Mem-T-EB $380
CONSYM26: Tuesday Only-Other State Society (Early Bird) OthSt-T-EB $380
CONSYM26: Wednesday Only -Non-member (Early Bird) NM-W-EB $580
CONSYM26: Wednesday Only-Member (Early Bird) Mem-W-EB $380
CONSYM26: Wednesday Only-Other State Society (Early Bird) OthSt-W-EB $380

CPE Sponsors LogoThe North Carolina Association of Certified Public Accountants is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org/.

For information regarding refund, complaint, program cancellation or other policies, visit our Registration Policies page or call 800-469-1352.