Many conversations are necessary but difficult. And avoidance techniques do not lend themselves to insuring a good outcome. This seminar is designed to teach participants how to have successful outcomes with even the most difficult conversations.
Attendees will be able to hold productive crucial conversations that benefit all involved
* The three key actions that determine the tone of conversation * Successful active listening skills to enhance any conversation * Managing emotion to promote conversation * Seven pitfalls to any conversation and how to overcome them * Ten ways to ensure a successful conversation
Who Should Attend
Anyone who wants to improve the type of conversations they have with others, who wants to remove the stress that occurs before a critical conversation, and who wants to promote harmony with others even after a crucial conversation
Additional Event Information
Contact NCACPA if you need assistance with your online program. For the quickest results, email the Online Learning Team at [email protected], and a team member will contact you shortly.
If you need assistance with internet access issues, browser capability, or when the NCACPA office is closed* please call Freestone Technical Support at 866-702-3278 or by email at [email protected] .
*NCACPA office hours are 9:00 am–5:00 pm ET. Online Learning Team members will be available via email 30 minutes prior to the start of a live online program.
Test Your System
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CPE Select Pass Policies
The CPE Select pass is available only for NCACPA members and the price is applicable for an individual user. The pass includes access to on demand and webinar programs, but excludes webcasts, “hot topic” webinars, and on demand Ethics programming. All eligible programs for the CPE Select pass will be marked in the online catalog and in promotions. Licensed CPAs who elect the student membership status must provide proof of enrollment in an advanced degree.
The CPE Select pass grants unlimited access to qualifying webinars and on demand programs on a calendar-year basis.
We anticipate a spike in webinar activity later in the calendar year, and NCACPA is not liable for third-party service outages that may occur. Please plan your CPE before 12/31 to avoid any unforeseen technology issues.
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For information regarding refund, complaint, program cancellation or other policies, visit our Registration Policies page or call 800-469-1352.