Loading...

Stand Out With Outstanding Client Service

8:30 am–12:15 pm ET

# of CPE Credits

4

Description

We often hear the biggest gaps in business are related to service activities and that service providers are not able to provide value-added, professional, memorable customer service. This course lays out simple and practical steps to make sure you are putting your best foot forward by focusing on your clients and their wants and needs.

Objective

* Define outstanding client service * Identifying client needs * Identify skills for excellent client service

Highlights

* Identify customer needs and wants * Internal and external customer service

Who Should Attend

CPA and business professionals

Required Knowledge

None

Advanced Prep

None

Event Speaker(s)

Mr. Albert A. Ward, MBA ( Greensboro, NC ),

Additional Event Information

Technical Support
Contact NCACPA if you need assistance with your online program. For the quickest results, email the Online Learning Team at [email protected], and a team member will contact you shortly.

If you need assistance with internet access issues, browser capability, or when the NCACPA office is closed* please call Freestone Technical Support at 866-702-3278 or by email at [email protected] .

*NCACPA office hours are 9:00 am–5:00 pm ET. Online Learning Team members will be available via email 30 minutes prior to the start of a live online program.

Test Your System
You may test your system by clicking here. Please test your system to ensure you have the proper components installed.

Also Available As

Webcast
Tuesday, July 27, 2021 (8:30 am–12:15 pm ET)
Register >>
Webcast
Monday, October 4, 2021 (8:30 am–12:15 pm ET)
Register >>
Webcast
Wednesday, December 1, 2021 (8:30 am–12:15 pm ET)
Register >>
Webcast
Friday, February 18, 2022 (8:30 am–12:15 pm ET)
Register >>

Share This Event

Event Vendor:NCACPA
Field of Study:Communications & Marketing
Level: Basic
Other:SHRM

Event Type:Webcast
NASBA Instructional Method:Group Internet Based
Event Code:W0045321

Registration Fees

RegistrationEarly BirdRegular
NCACPA MemberN/A$135.00
Non-MemberN/A$185.00
CPE Sponsors LogoThe North Carolina Association of Certified Public Accountants is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org/.

For information regarding refund, complaint, program cancellation or other policies, visit our Registration Policies page or call 800-469-1352.

NCACPA is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®.