We often hear the biggest gaps in business are related to service activities and that service providers are not able to provide value-added, professional, memorable customer service. This course lays out simple and practical steps to make sure you are putting your best foot forward by focusing on your clients and their wants and needs.
* Define outstanding client service * Identifying client needs * Identify skills for excellent client service
* Identify customer needs and wants * Internal and external customer service
Who Should Attend
CPA and business professionals
Additional Event Information
Contact NCACPA if you need assistance with your online program. For the quickest results, email the Online Learning Team at [email protected], and a team member will contact you shortly.
If you need assistance with internet access issues, browser capability, or when the NCACPA office is closed* please call Freestone Technical Support at 866-702-3278 or by email at [email protected] .
*NCACPA office hours are 9:00 am–5:00 pm ET. Online Learning Team members will be available via email 30 minutes prior to the start of a live online program.
Test Your System
You may test your system by clicking here. Please test your system to ensure you have the proper components installed.
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For information regarding refund, complaint, program cancellation or other policies, visit our Registration Policies page or call 800-469-1352.
NCACPA is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®.