Description
We often hear the biggest gaps in business are related to service activities and that service providers are not able to provide value-added, professional, memorable customer service. This course lays out simple and practical steps to make sure you are putting your best foot forward by focusing on your clients and their wants and needs.
Objective
* Define outstanding client service * Identifying client needs * Identify skills for excellent client service
Highlights
* Identify customer needs and wants * Internal and external customer service
Who Should Attend
CPA and business professionals
Required Knowledge
None
Advanced Prep
None
Event Speaker(s)
Additional Event Information
Technical Support
Contact NCACPA if you need assistance with your online program. For the quickest results, email the Online Learning Team at [email protected], and a team member will contact you shortly.
If you need assistance with internet access issues, browser capability, or when the NCACPA office is closed* please call Freestone Technical Support at 866-702-3278 or by email at [email protected] .
*NCACPA office hours are 9:00 am–5:00 pm ET. Online Learning Team members will be available via email 30 minutes prior to the start of a live online program.
Test Your System
You may test your system by clicking here. Please test your system to ensure you have the proper components installed.
Contact NCACPA if you need assistance with your online program. For the quickest results, email the Online Learning Team at [email protected], and a team member will contact you shortly.
If you need assistance with internet access issues, browser capability, or when the NCACPA office is closed* please call Freestone Technical Support at 866-702-3278 or by email at [email protected] .
*NCACPA office hours are 9:00 am–5:00 pm ET. Online Learning Team members will be available via email 30 minutes prior to the start of a live online program.
Test Your System
You may test your system by clicking here. Please test your system to ensure you have the proper components installed.
Also Available As
Thursday, September 15, 2022 (8:30 am–12:15 pm ET)Register >>
Tuesday, November 29, 2022 (1:00 pm–4:45 pm ET)Register >>
Tuesday, January 17, 2023 (8:30 am–12:15 pm ET)Register >>
Wednesday, March 15, 2023 (8:30 am–12:15 pm ET)Register >>
Share This Event
Level: Basic
Event Code:W0006222
Registration Fees
| Registration | Early Bird | Regular |
|---|---|---|
| NCACPA Member | N/A | $145.00 |
| Non-Member | N/A | $195.00 |
The North Carolina Association of Certified Public Accountants is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org/.For information regarding refund, complaint, program cancellation or other policies, visit our Registration Policies page or call 800-469-1352.