Description

This program is cancelled

Being technically proficient is a given in accounting, but nowadays it is simply not enough. You must be able to differentiate yourself as an individual and as an organization, by becoming an invaluable trusted advisor to your clients. It is also to understand the core elements of trust and how behaviors can either strengthen it or undermine it. In this session, we’ll take a non-traditional approach to building long-lasting, authentic workplace relationships based on the principle that it starts with self-awareness, both internal (how we see ourselves) and external (how others see us). Raising self-awareness reduces reactivity, which allows us to listen better and communicate with intention. By developing a clearer consciousness of self, understanding and managing trust, and applying the basics of conscious communications, leaders can achieve stronger, more dynamic and holistic client relationships that last.

Objective

At the end of this session, attendees will have learned the value of empathic listening toward the achievenment of long lasting client relationships.

Highlights

• Understand the difference between having good intentions and being intentional, and how intention is the foundation of effective communication • Identify the components and subtleties of trust, and actively manage trust in client relationships • Learn the basics of empathic listening and why it is critical to developing deep and long-lasting client relationships

Who Should Attend

Any professional intersted in growth and devleopment of self and those around them.

Required Knowledge

None

Advanced Prep

None