Description
Please note: This course must be completed by Saturday, December 31, 2022 at 11:59 pm ET. Please complete the course AND submit credit before the deadline. Save a copy of your Certificate of Completion for your records. Once submitted, your CPE hours will also reflect in your official CPE transcript.
“If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this—Seek first to understand, then to be understood.” — Dr. Stephen R. Covey, author, Seven Habits of Highly Effective People.
This course focuses on the second part of the Covey formula—speaking and writing in an interesting and compelling way. Whether you’re trying to pitch a prospective client on an engagement or to convince an employee to work over the weekend, your success hinges on your ability to communicate. This two-part course concentrates on the special communication problems leaders face—adapting a message to different constituencies and clients; coaching employees; and business development. A former Wall Street Journal reporter who teaches marketing at the Johns Hopkins School of Public Health, Greg Conderacci will introduce you to the proven communication techniques he has used for decades.
Objective
* Know the fundamental rules of good business writing * Craft presentations, business letters, memos, reports, and emails in ways that promote your ideas while meeting clients’ needs * Find it easier to write and present clearly * Feel more confident speaking in front of a group * Resolve objections more effectively
Highlights
* Instantly improving your writing and presenting using a simple checklist * Laying a solid foundation under your presentation by harnessing The Four Pillars of Confidence * Clearing the (slide) deck to make your presentation more engaging * Using your “non-verbal” tools to present powerfully * Knowing what to say when they say “no”
Who Should Attend
Anyone who wants to improve communication skills, especially those in leadership or business-development roles
Required Knowledge
None
Advanced Prep
* People who are leaders in their company, department, or firm * Those who manage staff * Note—Participants will derive more benefit from this course if they first take Part One—Questioning and Listening to Discover Client Needs
Event Speaker(s)
Greg Conderacci (
Business Learning Institute,
Baltimore,
MD
), Greg Conderacci
Business Learning Institute
Greg Conderacci
Greg Conderacci, senior fellow, Business Learning Institute, Inc., has for more than three decades been using the magic of communication to help people lead happier, more productive, and rewarding lives. His private consulting firm, Good Ground Consulting LLC, is dedicated to helping organizations and teams discover and defend their “good ground”—the fertile market niche where their productivity peaks. He teaches marketing at the Johns Hopkins University Business School and serves on its Business Advisory Board.
In the 1970s, as a reporter for The Wall Street Journal, Mr. Conderacci covered business in Detroit and also wrote economics out of Washington, DC. In the 1980s, he created and marketed several innovative programs for the poor of Maryland, including the state’s largest soup kitchen.
In the 1990s, Mr. Conderacci was director of marketing for PricewaterhouseCoopers, LLP’s information technology consulting practice in the Philadelphia-Washington region, vice president of sales and marketing for Prudential’s managed care operations in the Baltimore-Washington area, and chief marketing officer for Alex. Brown. Most recently, he was director of marketing for Deutsche Bank Alex. Brown, responsible for marketing strategy, marketing materials creation and design, and sales force coaching and training. As a volunteer, he has helped a wide range of organizations with strategy and marketing.
He is a magna cum laude graduate of Princeton University, where he was editor-in-chief of The Daily Princetonian; he also holds a master’s in public policy from Harvard University. A registered representative and registered principal, he has completed the Securities Industry Institute at the Wharton School of the University of Pennsylvania.
2008
Additional Event Information
Technical Support Contact NCACPA if you need assistance with your online program. For the quickest results, email the Online Learning Team
at
[email protected], and a team member will contact you shortly.
If you need assistance with internet access issues, browser capability, or when the NCACPA office is closed*
please call Freestone Technical Support at 866-702-3278 or by email at
[email protected] .
*NCACPA office hours are 9:00 am–5:00 pm ET. Online Learning Team members will be available via email 30 minutes prior to the start of a live online program.
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Also Available As
Webinar
Friday, August 12, 2022 (10:00 am–11:40 am ET)
Webinar
Thursday, September 29, 2022 (10:00 am–11:40 am ET)
Webinar
Friday, November 18, 2022 (10:00 am–11:40 am ET)
Webinar
Tuesday, February 14, 2023 (10:00 am–11:40 am ET)
Webinar
Thursday, March 16, 2023 (10:00 am–11:40 am ET)