Communication is critical for our workplace success. One of the foundations of effectively communicating with others is identifying when you are facing resistance. This session will review the basics of assertive, aggressive and passive language, diffusing resistance, and asking effective questions.
* Review the basics of using a professional “voice” * Assertive vs Aggressive vs Passive * Identify the forms that resistance takes and tactics to deal with the resistance * Use effective questioning techniques
* Participants will leave this session with tools to recognize, name, and diffuse resistance when communicating with others
Who Should Attend
Individual contributors, new supervisors, experienced managers, senior leaders
Additional Event Information
Contact NCACPA if you need assistance with your online program. For the quickest results, email the Online Learning Team at [email protected], and a team member will contact you shortly.
If you need assistance with internet access issues, browser capability, or when the NCACPA office is closed* please call Freestone Technical Support at 866-702-3278 or by email at [email protected].
*NCACPA office hours are 9:00 am–5:00 pm ET. Online Learning Team members will be available via phone or email 30 minutes prior to the start of a live online program.
CPE Select Pass Policies
The CPE Select pass is available only for NCACPA members and the price is applicable for an individual user. The pass includes access to on demand and webinar programs, but excludes webcasts, “hot topic” webinars, and on demand Ethics programming. All eligible programs for the CPE Select pass will be marked in the online catalog and in promotions. Licensed CPAs who elect the student membership status must provide proof of enrollment in an advanced degree.
The CPE Select pass grants unlimited access to qualifying webinars and on demand programs on a calendar-year basis.
We anticipate a spike in webinar activity later in the calendar year, and NCACPA is not liable for third-party service outages that may occur. Please plan your CPE before 12/31 to avoid any unforeseen technology issues.
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