Please note: This course will expire on Wednesday, April 30, 2025 at 11:59 pm ET. Please complete the course AND submit credit before the deadline.
For licensing purposes, all CPE applies to the calendar year in which a course was taken and completed.
Save a copy of your Certificate of Completion for your records. Once submitted, your CPE hours will also reflect in your official CPE transcript.
Wherever two or more people come together, there is bound to be communication challenges and even conflict. This course will give participants a solid foundation in managing difficult conversations. By exploring proven techniques in listening, diffusing resistance, and utilizing a seven-step conflict resolution process participants will be confident in their ability to resolve conflict disputes of any size.
Event Level: Basic
Who Should Attend: New supervisors, experienced managers, senior leaders
Required Knowledge: None
Advanced Preparation: None
Vendor: Justice Leadership
Speaker: Justice, Sharon