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As part of our transition to a new learning management system, access to courses, conferences, and certificates of completion is no longer available through your learning record. Registered participants now receive email communications with detailed instructions, access links, and certificates after a program.
If you have any questions, please contact Solutions Support at (800) 469-1352. We appreciate your continued support as we enhance your learning experience.
This one-day course will teach effective skills for coaching and training employees. You’ll learn how to identify the characteristics of effective coaches and develop coaching strategies to support and assist your team, with the goal of helping them improve morale, productivity and quality. And, you’ll learn a five-step approach for giving constructive criticism while managing defensive reactions.